When it comes to service, “good” just isn’t good enough anymore.
Over 90% of all organizations are now service-driven. Technology has dramatically raised the bar on customer expectations. Companies must not only get it right for customers each time, they must do the “extra things” that connect the customer emotionally to the organization.
Miss these and the interaction is just average … and average doesn’t inspire loyalty.
Creating the Absolute Customer Experience (ACE) is critical for your organization’s success and must be the mindset of all employees.
Topic: Creating “Wow” Customer Services: How to Get Your Customers Talking & Returning
Presenter: Jay Forte, speaker and author of The Greatness Zone and Fire Up Your Employees
Date: Thursday, April 20, 2017
Time: 1 p.m. EDT, 12 p.m. CDT, 10 a.m. PDT
In this new Business Management Daily webinar, presented by Jay Forte, an engaging speaker and author of the popular books The Greatness Zone and Fire Up Your Employees, you’ll discover:
- The customer loyalty formula and why it is vital today.
- How to use the loyalty formula to create an ACE service vision.
- How to assess current service levels and develop a daily service improvement plan.
- How to identify and seek service opportunities to dramatically improve your customer service level.
To inspire customer loyalty, extraordinary service must be a daily conversation by all employees. And this webinar is the perfect way to get that conversation started. Register now!